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Privacy Policy

Last updated: March 30, 2026

1. Introduction

Hermes Investment Management Limited ("Hermes", "we", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Full name, email address, phone number, date of birth, nationality, and government-issued identification
  • Financial Information: Bank account details, transaction history, investment preferences, and portfolio data
  • Technical Information: IP address, browser type, device information, and usage patterns
  • Verification Documents: Identity documents submitted for KYC (Know Your Customer) compliance

3. How We Use Your Information

Your information is used to:

  • Create and manage your investment account
  • Process deposits, withdrawals, and portfolio transactions
  • Comply with anti-money laundering (AML) and KYC regulations
  • Provide customer support and account notifications
  • Improve our services and user experience
  • Send important account updates and investment reports

4. Data Protection

We implement industry-standard security measures to protect your data:

  • SSL/TLS encryption for all data transmission
  • Segregated accounts for client funds
  • Two-factor authentication (2FA) for account access
  • Regular security audits and penetration testing
  • Access controls limiting data visibility to authorized personnel only

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

  • With regulatory authorities when required by law
  • With payment processors to facilitate transactions
  • With identity verification services for KYC compliance
  • When you provide explicit consent

6. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable financial regulations. If you request account deletion, we will remove your data within 30 days, except where retention is legally required.

7. Your Rights

You have the right to:

  • Access your personal data held by us
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes. You can configure your browser to reject cookies, though this may limit certain platform features.

9. International Data Transfers

Your data may be processed in countries where our servers are located. We ensure appropriate safeguards are in place to protect your information regardless of where it is processed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or through a prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or to exercise your data rights, contact us at info@hermes-investment-ltd.com.